Our support team
We're proud of what sets us apart from the rest: we strive to be a better match for you than typical software consultants. In addition to our technical skill, we're also experts in the produce industry — and we can help you reduce internal costs and operate more efficiently.
Our support team works together to respond efficiently to incoming questions and support needs, however large or small. Even during off-hours and over weekends, we're here to help, and we guarantee a rapid response time for emergencies.
Lastly, we believe that education doesn't end with pre-live training:
- Our support portal is a specialized website where our clients can read detailed system documentation, check the status of current and past support logs and custom development projects, submit new issues online, and review the same performance graphs that our engineers use to monitor hardware. The portal runs 24/7, and is kept up to date with information from our internal databases.
- We hold a Produce Pro User Group conference approximately every year and a half. This gathering attracts a diverse range of Produce Pro users, including company executives, owners, managers, and back-office specialists. The conference provides numerous classes and educational opportunities about our system, but we believe that the greatest benefit comes from the sharing of ideas between peers.