Case Study
Testa Produce, Inc.
“In order for us to take our business to the next level we needed a software system that could handle our industry’s needs. Produce Pro has done just that”
Testa Produce
Member Since:
2003
Headquarters:
Chicago, IL
Facility Size:
91,300
Users:
30
Product:
Document Imaging, E-commerce
Industry:
Distributor
Industries Served:
Food Service
Most produce companies start off small. As their customer base, reputation, and grower relationships expand, so do their orders. Testa Produce did just that. With adding Produce Pro Plus; Produce Pro Document Imaging and E-commerce they continued to provide value to their customers.
Results:
- E-commerce reduces the amount of phoned in orders.
- Document Imaging eliminates the need to file document hard copies.
- Testa to fax, email, or print documents from their Produce Pro system.
- Testa’s customers can view, print, or email their invoices.
- Market notifications can be easily sent to customers through the customer correspondence feature
Challenges:
- Find a software company that can adapt to industry changes and change as needed.
- Provide a way to help customers order faster and more efficiently.
- Reduce the amount of customer service representatives needed as orders grow.
- Manage the paper flow efficiently in a manner that keeps it organized and reduces file cabinet space.
- Keep customers educated on the current market conditions for the items they buy.
- Have a way to contact customers quickly when a recall happens.
Solutions:
- Went Live on Produce Pro in June 2003.
- Added Produce Pro Plus E-commerce to their system in 2005.
- Added Produce Pro Plus Document Imaging in 2005.