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Contact Support via Aptean Connect 

Login to Aptean Connect

Aptean Connect is now the main channel for contacting our Support staff. Create and view cases, check on status updates, submit customization requests and user access.

Aptean Connect Access

Go to and follow the instructions to request access and set up a login. Your existing login credentials from the old Produce Pro Support Portal WILL NOT work for the new portal.

>>> The old Produce Pro Support Portal will be deactivated once content migration is complete. Until then, you can continue to access documentation on the old Produce Pro Support Portal. Use the Support Portal link at the top of the page. <<<

(630) 395-9600

After Hours

If you have an after-hours emergency, dial our main line at 630-395-9600. Follow the prompts, and SELECT 1. You will then be connected to the answering service.

We make it PERSONAL. Any employee you speak with at Produce Pro is committed to a high standard of support. You can always count on a prompt, friendly response.

We understand PERISHABLES. Many of our employees have career history in the industry with a range of business models. We understand the urgency of what you experience day-to-day, and we’re ready to respond.

We EMPOWER our learners. We provide customers with manuals, release notes, and e-learning options. Every new implementation includes a classroom training package, staffed by dedicated experts. And for next-level education, our popular Produce Pro University offers webinars and workshops about a variety of topics.

We’re there for our PARTNERS. When a new client goes live on the system, our consultants stay on-site around the clock, until you’re comfortable. After that, you’ll have access to our expert support team at any time, and you’ll have an account manager keeping an eye on the big picture. You’ll also enjoy the peace of mind that comes with rapid-response, 24/7 emergency support.